How We Vet the Providers We Work With
When we say a provider is vetted, we mean they met a standard before we'd put them in front of you.
What we look at
How they treat the people we send them
This is the criterion we weigh the most, and it is an ongoing process. We pay attention to how providers actually treat the people we match with them, not just how they present themselves. A provider that mistreats those people does not stay a provider we work with. It is the most honest signal there is because it is real experience, not a marketing claim.
Transparency with customers
We favor providers who are clear about why gold fits you specifically, pricing, fees, and the process, and who don't lean on high-pressure sales tactics. A provider who explains everything plainly and gives people room to decide is providing honest customer service.
A clean regulatory and legal record
We check the provider and its principals for regulatory actions, enforcement history, and serious unresolved legal issues, using public regulatory and complaint channels. What matters here is current conduct and record, not how long a company has been around. A newer company with a clean record can be a better partner than an older one with a problematic record.
Complaint patterns
We look at what customers say through public reviews and complaint channels. We pay attention to how a provider handles complaints and whether there is a pattern of unresolved issues. A company that resolves problems fairly tells us more than one that has never had a complaint.
Why we don't vet on time in business
A long time in business is not the same as being trustworthy. Any industry will have established names that have failed or faced serious enforcement, while many honest providers are newer and smaller. So we judge providers on conduct, transparency, record, and how they treat people, not on how many years they have been operating. Longevity can be reassuring, but on its own it is not one of our standards.
What vetting is not
Vetting is not a guarantee. We can't promise how any provider will perform in your specific case, and being on our list is not a recommendation to make any particular purchase. Vetting means we've applied standards before making an introduction. It doesn't replace your own judgment, due diligence, or the advice of a professional who knows your finances.
If you have a problem
If a provider we matched you with treats you poorly, we want to know. It affects whether we keep working with them. Contact us.
When we say a provider is vetted, we mean they met a standard before we'd put them in front of you.
What we look at
How they treat the people we send them
This is the criterion we weigh the most, and it is an ongoing process. We pay attention to how providers actually treat the people we match with them, not just how they present themselves. A provider that mistreats those people does not stay a provider we work with. It is the most honest signal there is because it is real experience, not a marketing claim.
Transparency with customers
We favor providers who are clear about why gold fits you specifically, pricing, fees, and the process, and who don't lean on high-pressure sales tactics. A provider who explains everything plainly and gives people room to decide is providing honest customer service.
A clean regulatory and legal record
We check the provider and its principals for regulatory actions, enforcement history, and serious unresolved legal issues, using public regulatory and complaint channels. What matters here is current conduct and record, not how long a company has been around. A newer company with a clean record can be a better partner than an older one with a problematic record.
Complaint patterns
We look at what customers say through public reviews and complaint channels. We pay attention to how a provider handles complaints and whether there is a pattern of unresolved issues. A company that resolves problems fairly tells us more than one that has never had a complaint.
Why we don't vet on time in business
A long time in business is not the same as being trustworthy. Any industry will have established names that have failed or faced serious enforcement, while many honest providers are newer and smaller. So we judge providers on conduct, transparency, record, and how they treat people, not on how many years they have been operating. Longevity can be reassuring, but on its own it is not one of our standards.
What vetting is not
Vetting is not a guarantee. We can't promise how any provider will perform in your specific case, and being on our list is not a recommendation to make any particular purchase. Vetting means we've applied standards before making an introduction. It doesn't replace your own judgment, due diligence, or the advice of a professional who knows your finances.
If you have a problem
If a provider we matched you with treats you poorly, we want to know. It affects whether we keep working with them. Contact us.